- General Statement/Error Reporting
- I get an error code 10554, what happened?
- Needed or missing features
- A color I needed is not there
- 1. Do I need to register?
- 2. How do I update my account?
- 3. What do I do if I forget my login/password?
Shipping and Payment Information
- 4. Is your credit card processing secure?
- 6. Do you charge sales tax?
- 7. How do I know what is my shipping charge?
- 8. What method can I use to pay?
- 9. When is my credit card charged?
- 10. What shipping method can I choose?
- 11. Can you ship to an address other than my billing address?
- 12. Do you ship internationally?
Return and Refund Information
- 13. I entered the wrong shipping address and now my package is in transit. What can I do about this?
- 14. What is your refund policy?
- 15. What happens if my package is lost or damaged?
- 16. How do I exchange defective product?
- 17. Is the online price the same as in store price?
- 18. What do the icons mean?
- 19. Do you take phone orders?
When reporting errors, please be specific about the error in any way that you can. For instance, if you notice that you cannot get passed a checkout screen, then email us a screenshot of the checkout screen instead of just saying "you cannot get passed the checkout screen." This is very hard for us to figure out where the problem is. Just because you experienced the error doesn't necessarily mean that we also experienced the error and/or aware of the error's existence prior to yours because anything could and will go wrong when working with thousands of moving parts.
With all errors we have to simulate the same experience to figure out where to look. It is the same as if you brought your car into a shop and the technician asks you a series of questions to isolate where the problem lies. Your car technician needs to know what you experienced, otherwise, they will have to look over thousands of components... your car technician will then test drive your car and do routine checks and if they cannot experience the same error as you do then they cannot help you; which likely the error you experienced could be something else entirely. An ecommerce website has tens of thousands of scripts and thousands of files to look over. The web technician may not even be aware of a bug unless it is triggered by an action unseen in the testing phases.
To better assist us. Please explain as much detail as you can remember. What would help would be to report the product names, quantity and steps you took to trigger the error. Furthermore, not all issues are actual issues caused by the website; your computer and the browser could be the problem. Refreshing your browser's cache and restarting your computer can solve most problems. Try to also use other computers and devices. If time permits, a simple google search on the issue can remedy user problems experienced. Technical problems on websites are not a new thing and they are prone to failure both external and internal. Systems are not perfect, so please be patient and we will work with your case by case.
That error code refers to when the billing address you entered does not match what is on file on your credit card's billing address. The information of your address, State, name and zip code must all be correct otherwise you will receive that error.
Please double check to see if your billing address matches the credit card's billing address. The billing address can be different than the shipping address.
The website is continuously being enhanced and re-worked on so if you experience a feature you need please do not report this as an error on the website. We are happy to take in consideration needed features.
If there is a missing color, then please email our team and indicate what that color is and what brand for us to check and add if required. It is also likely that the color is out of stock.
Yes and no, you can browse our store freely without registering. If you want to check out, the system will ask you to register.
You can login into your account by using My Account link at top of the screen then you can modify your information.
Very simple, just Click Here. Then enter your email and the password will be mailed to you.
Yes! Our site is secured by GeoTrust 128bit SSL. You can see the GeoTrust seal on the buttom of the website.
Information we collect is only for the sole purpose of proving customer support, tracking and Architectscornerstore.com promotions. Email addresses will automatically be entered into the Architects Corner mailing list database. If you choose not to receive promotional emails, simply unsubscribe when you receive a promotional email and we will make sure to cease delivering them to your email address immediately.
We charge sales tax for customers who are in California.
During checkout, you will be asked the shipping method and it will also display the charge for that particular shipping method.
Currently we accept Visa, MasterCard, Discover, American Express and Check/Money Order. If paying by credit card, we verify the card information when we begin processing your order. Please note that any order may be placed on hold if we are unable to verify your card information. Please review your card information prior to submitting your order.
Your credit card will be charged when we begin processing your order. We will process your order as soon as possible, but please allow maximum 3-5 business days to fill your order.
Right now we offer Fedex Ground, 3 Day Select, Second Day Air and Next Day Air.We also offer the option of Will-Call/Store Pick-up if you would like to instead pick up your order at our Walnut location.
Please do not choose the Will-Call/Store Pick-up option if you are not going to be picking it up at our store.
Yes, Architectscornerstore.com allows you to ship to an address other than your billing address anywhere in the United States. However, we do require that you provide us with the billing address that matches your card company's records. We recommend that you contact your card company to update them with your approved secondary ship-to addresses. Please note that any order may be placed on hold if we are unable to confirm the billing and/or shipping address. Please review your billing address prior to submitting your order.
We currently do not sell to international customers outside of the United States.
13. I entered the wrong shipping address and now my package is in transit. What can I do about this?
Unfortunately, once the package has left our warehouse we cannot change the shipping address. Please review your shipping address before submitting your order, so that this will not happen, otherwise we will have to charge you the same shipping fee and/or order total to resend it.
ALL SALES ARE FINAL.
Carpediemmarkers.com is Not Responsible for Lost or Damaged Packages due to the shipping company, however there are shipping insurance options during checkout.
Please report any defective product you have ordered thru our online store within 5 days of receiving your products. Whenever possible please photograph the defective item/s and email us with your order number. We will issue a call tag to pick up the defective item and a replacement will be sent out once we receive the defective product back. To save time , we can bill you for the replacement , and once we receive the defective product we will issue you a refund in the same payment method you paid with for the replacement. We must receive the defective product back within 10 days from the reported date. Any products received after 10 days will be returned to the sender at the senders expense.
Our goal is to offer the best possible prices on Carpediemmarkers.com as well as in our Carpe Diem Store. Sometimes an online price will not match a price that is offered in your local store.The local price may require additional handling, may not be available or may have other factors that influence the price difference from the online price. Please call your local store if you have any questions about price.
Free Shipping Exempt
Some items due to size, weight, price, or other factors are exempt from Free Shipping and will incur shipping charges if added to qualifying Free Shipping orders.
Products with this icon are shipped directly from the manufacturer. Please allow additional time for delivery.
Due to size and/or weight, some items are oversized. There will be additional handling charges or the item may be limited to certain shipping methods.
Currently we do not take orders over the phone as that could lead to miscommunication and compromise order accuracy. To ensure order accuracy, we ask that everyone place their orders online so they are able to review their order before submitting it.